Privacy & GDPR

The EU General Data Protection Regulations (GDPR) require all companies to treat personal information collected or handled securely, and maintain accurate records as to how this information is stored and used. This policy details the information regarding personal data that the PumpkinPip Ltd website collects, stores and uses.

Who are we?

EWE Glamping is a limited company registered in England (No. 9999999) which operates a self catering accommodation service. The registered address is Home Farm, Dark Lane, Braunston, Northamptonshire NN11 7HJ.

How do we collect personal information from you?

EWE Glamping collects personal information:

  • via our website contact form
     

  • when you send us an email
     

  • when you call us on the telephone
     

  • when you book our accommodation

What type of information is collected from you?

The personal information we collect might include:

  • Your name and contact information (including email address and phone number) which you provide to us
     

  • Invoicing information (including invoice address) which you provide to us when you choose to reserve accommodation
     

  • Website usage data - we may monitor your use of this website through the use of cookies.

    For example, we may monitor how many times you visit, which pages you go to, traffic and location data, IP address, operating system and browser type. This information helps us to build a profile of our users. Most of this data is aggregated or statistical, which means that we cannot identify you individually.

    Only the IP address could be used to identify you individually (indirectly through your ISP and only by the relevant authorities). Your IP address is only stored in log files that are deleted after 30 days.
    Please see further the section on ‘Use of cookies’ below.

How is your information used?

Collecting this data helps us understand what you are looking for from our business, enabling us to deliver improved products and services, and in particular for the following reasons:

  • to contact you in response to a specific enquiry or request
     

  • to carry out our obligations arising from any contracts entered into by you and us
     

  • to collect payments and send invoices and statements
     

  • to seek your views or comments on the services we provide
     

  • to improve the products and services we provide
     

  • to notify you of changes to our legal terms, compliance requirements etc

Who has access to your information?

We will never lease, distribute or sell your personal information to third parties unless we have your permission or the law requires us to.

Third Party Service Providers working on our behalf: We may pass your information to our third party service providers, agents subcontractors and other associated organisations for the purposes of completing tasks and providing services to you on our behalf (for example to take your booking and payment). However, when we use third party service providers, we disclose only the personal information that is necessary to deliver the service.

We may transfer your personal information to a third party as part of a sale of some or all of our business and assets to any third party or as part of any business restructuring or reorganisation, or if we’re under a duty to disclose or share your personal data in order to comply with any legal obligation or to enforce or apply our terms of use or to protect the rights, property or safety of our supporters and customers. However, we will take steps with the aim of ensuring that your privacy rights continue to be protected.

Marketing

We will not contact you for marketing purposes.

How you can access and update your information

The accuracy of your information is important to us. If you change email address, or any of the other information we hold is inaccurate or out of date, please contact our Data Controller (see below).

You have the right to ask for a copy of the information EWE Glamping hold about you or to ask for it to be removed. We will only remove data we hold on you if we are not legally obliged to retain it (e.g. for tax or contractual purposes).

We will ask you to provide formal proof of identity before releasing, editing or removing any of your information.

Data Controller

EWE Glamping is exempt from registering with the Information Commissioner’s Office (ICO).

If you have any queries about any personal data of yours that we might hold, please contact us at:

 

EWE Glamping

Home Farm,

Dark Lane,

Braunston,

Northamptonshire NN11 7HJ

or email us at claire@eweglamping.uk.

Security precautions in place to protect the loss, misuse or alteration of your information

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

EWE Glamping will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.

However, no method of transmission over the Internet, or method of electronic storage, is 100% secure. We cannot ensure or warrant the security of any information you transmit to us or store, and you do so at your own risk. We also cannot guarantee that such information may not be accessed, disclosed, altered, or destroyed by breach of any of our physical, technical, or managerial safeguards. Once we receive your information, we make our best effort to ensure its security.

Use of 'cookies'

Like many websites, this site uses Google Analytics (GA) to track user interaction. We use this data to determine the number of people using our site, to better understand how they find and use our web pages and to see their journey through the website.

Although GA records data such as your geographical location, device, internet browser and operating system, none of this information personally identifies you to us. GA also records your computer’s IP address which could be used to personally identify you but Google do not grant us access to this. We consider Google to be a third party data processor (see below).

GA makes use of cookies, details of which can be found on Google’s developer guides.

Disabling cookies on your internet browser will stop GA from tracking any part of your visit to pages within this website.

It is possible to switch off cookies by setting your browser preferences. For more information on how to switch off cookies on your computer, visit our full cookies policy. Turning cookies off may result in a loss of functionality when using our website.

Links to other websites

Our website may contain links to other websites run by other organisations. This privacy policy applies only to our website‚ so we encourage you to read the privacy statements on the other websites you visit. We cannot be responsible for the privacy policies and practices of other sites even if you access them using links from our website.

In addition, if you linked to our website from a third party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third party site and recommend that you check the policy of that third party site.

Email links

If you email us directly, or via a email mailto hyperlink (like this one), the email is transmitted to us via the Simple Mail Transfer Protocol (SMTP). Depending on your email provider, the email contents may or may not be encrypted from the point at which it leaves your computer, until it reaches your email provider or in some cases, until it reaches us. We have no control over this, but most popular email providers like Gmail do provide end-to-end encryption.

Contact Form

Our website contact form operates with a SSL ('Secure Sockets Layer' or 'https'). This means that any information you enter on our contact form will be encrypted by your own web browser from the point you click the 'Send Message' button until it reaches our web server. It is briefly decrypted on the web server, but is then re-encrypted and transmitted to us using TLS encryption, via our email host (Google G Suite) where it is only ever transmitted in an encrypted form or held in a secure manner.

About this website’s server

This website is hosted by WIX on a shared server. The webite's management account server may only be accessed by authorised personal.

Our third party processors

We use a number of third parties to process personal data on our behalf:

16 or Under

We are concerned about protecting the privacy of children aged 16 or under. If you are aged 16 or under‚ please get your parent/guardian's permission beforehand whenever you provide us with personal information.

Data Breaches

We will report any unlawful data breaches to all relevant persons and authorities within 72 hours of the breach if it is apparent that personal data stored in an identifiable manner has been stolen.

Our lawful basis for processing this data

We will ensure we have your permission to use the data necessary for the fulfilment of services provided or in order to take steps to procuring further orders.

Data Retention

EWE Glamping will retain personal data we process on behalf of our customers for as long as needed to provide our services. We will retain this personal information as necessary to comply with our legal obligations, resolve disputes and enforce our agreements. The Data will be reviewed at least annually.

Review of this Policy

We keep this Policy under regular review. This Policy was last updated in April 2021, but we may change this Policy from time to time so please check this page occasionally to ensure that you’re happy with any changes. By using our website, you’re agreeing to be bound by this Policy.

Any questions regarding this Policy and our privacy practices should be sent by email to claire@eweglamping.uk or by writing to EWE Glamping, Home Farm, Dark Lane, Braunston, Northamptonshire NN11 7HJ.